Privacy Policy

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to personal data or information provided during sign-up, registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID and any information submitted as proof of identity or address.

Some sensitive personal information may also be collected, with your consent, such as bank account details, debit/credit card information, payment instrument details, biometric information including facial features or physiological information, wherever required for enabling specific Platform features and in accordance with applicable laws.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. However, doing so may prevent certain services or features from functioning properly.

We may track your behaviour, preferences and other information that you choose to provide while using our Platform. This information may be compiled and analysed on an aggregated basis to improve our services and user experience.

We also collect information relating to your transactions on our Platform and transactions carried out through our third-party business partners. Where a third-party business partner collects your personal data directly, their own privacy policy will apply. We encourage you to review those privacy policies before sharing any personal information.

Usage of Information

We use your personal data to provide the services you request through our Platform. Where your information is used for marketing purposes, we provide you with the option to opt out of such communications whenever applicable.

Your information may be used to assist sellers and business partners in processing services, improve customer experience, resolve disputes, troubleshoot issues, notify you about products, services, offers and updates, customise your experience, detect and prevent fraud, enforce our Terms & Conditions, conduct research, analytics and surveys, and for other purposes disclosed at the time of collection.

Please note that certain services may require access to specific personal information. If the necessary permissions are not provided, your ability to access or use those services may be limited.

Sharing of Information

We may share your personal information with our group companies, affiliates and corporate entities to enable them to provide products and services offered through JobJugad. These entities may also communicate with you regarding their products or services unless you choose to opt out.

We may also disclose personal information to sellers, business partners, logistics providers, payment gateways, prepaid payment instrument issuers, reward programme partners and other authorised service providers wherever necessary for providing services, processing transactions or fulfilling our legal obligations.

We may disclose personal data to government agencies, regulatory authorities or authorised law enforcement agencies whenever required under applicable law or where such disclosure is necessary to comply with legal obligations, court orders, subpoenas or other lawful requests.

We may also disclose personal information where we reasonably believe such disclosure is necessary to enforce our Terms of Use or Privacy Policy, investigate fraudulent or illegal activities, respond to claims of rights violations, or protect the rights, property, safety and security of JobJugad, our users or the general public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal information against unauthorised access, disclosure, alteration, misuse or loss. Whenever your information is stored or accessed through our Platform, we follow appropriate security guidelines and utilise secure technologies to safeguard your data.

However, no method of transmission over the Internet or electronic storage is completely secure. Although we make every reasonable effort to protect your information, certain risks associated with internet communication remain beyond our control.

By using the Platform, you acknowledge and accept these inherent security risks. You are responsible for keeping your account credentials, passwords and login details confidential and secure.

Data Deletion & Retention

You may request deletion of your account by visiting the profile or settings section of the Platform. You may also contact us using the contact details provided below if you require assistance with deleting your account.

Please note that account deletion will result in the loss of access to your account and information associated with it. In certain situations, including pending grievances, unresolved claims or other ongoing services, we may delay or refuse deletion until such matters are resolved.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. We may retain certain information where necessary to prevent fraud, comply with legal obligations, resolve disputes or protect our legitimate interests.

Your Rights

You may access, rectify and update your personal data directly through the functionalities made available on the Platform. Where permitted by applicable law, you may also request correction or updating of inaccurate or incomplete personal information.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

If you provide personal information relating to another individual, you confirm that you have the necessary authority to do so and permit us to process such information in accordance with this Privacy Policy.

You also consent to JobJugad, its affiliates, technology partners, business partners, lending partners, marketing channels and authorised third parties contacting you through SMS, phone calls, instant messaging applications and email for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by writing to our Grievance Officer using the contact details provided below. Please mention "Withdrawal of Consent for Processing Personal Data" in the subject line of your communication.

We may verify such requests before taking action. Please note that withdrawal of consent will not apply retrospectively and may affect your ability to use certain services where such information is essential.

Changes to Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal obligations or regulatory requirements.

Updated versions of this Privacy Policy will be published on this page and shall become effective immediately upon publication unless otherwise required under applicable law.

Grievance Officer

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way your personal information is processed, you may contact our Grievance Officer using the details below.